Lead Times: We do our best to get comps out within a couple days but sometimes we have a batch out at finishing and this could cause a delay in shipping. Comps may take up to three weeks to ship though it is not typical. We are always producing comps and make them as quickly as we can. We greatly appreciate your supporting understanding!
***Current Update*** We are working to get our CNC machine running again after having an issue arise. It is going to be at least 4-5 weeks before we have comps ready. We apologize for the delay and will be running comps day and night (literally 24 hours a day) to get them manufactured as quickly as possible so we may get your backorders filled. We greatly appreciate your support while we work to get back up and running.
For questions regarding your order please email:
**Important: If you try to use a reshipper to get your order outside of the US and get caught and your order gets returned to us, your shipping will NOT be refunded and you WILL be charged our 20% restocking fee. NO EXCEPTIONS.
Shipping & Delivery
The customer is responsible for all shipping costs. Once an order is complete we USUALLY ship within 48 hours (this is not a guarantee and excludes weekends as we are closed Saturdays and Sundays) unless otherwise stated in product description. While we make every attempt to ship the day of your order, there is no guarantee of this. Some “Special Priced” orders or certain products can take up to seven days to ship. Pre-Order items will usually ship by “Approximate Shipping Date” that is noted on Product Detail Description Page of website. We can not guarantee that a Pre-Ordered item will always ship by “Approximate Shipping Date”. We also cannot guarantee that your package will arrive in any particular time frame. There are instances where UPS or USPS will delay the shipment of a package due to unforeseen events. If your package has been delayed beyond its scheduled delivery time, we will not be able to refund any shipping charges. Please be aware that UPS and USPS do not have any guarantees as to the delivery time of a ground package.
Free shipping may be offered on some of our products, as noted in the various brand sections. Qualifying orders shipping within the continental U.S. can use either USPS Priority Mail or UPS ground. Orders to Hawaii, Alaska, or APO/FPO addresses do not always qualify for free shipping. Please note that if you attempt to obtain free shipping on an order that does not qualify, your order will be cancelled until we notify you and receive authorization for the additional shipping charges. Free shipping promotions do not apply to international orders.
Privacy & Security
(1) Notice: We may gather and use information as follows:
(a) Volunteered Information: We will receive and store any information you enter on the Web Site or give us in any other way that personally identifies you to improve your experience at the Web Site, to get a better general understanding of the type of individuals visiting the Web Site, and to enable us to contact you when needed.Typically you will provide information on the Web Site for the purchase of products or services or when you submit comments or questions for review by us.
(b) Automatic Information: To enable us to provide content that users need and desire, we collect aggregated site-visitation statistics using cookies. A Cookie is simply a small data file we place on your computer’s hard drive when you first visit the Web Site (“Cookie”). This file contains a unique number that helps us identify you when you return to the Web Site. Cookies are employed by thousands of web sites to enhance users’ web viewing experience. Cookies can neither damage user files nor can they read information from users’ hard drives. We combine all usage information provided by such Cookies and we do not monitor your use of the Web Site. Allowing us to create a Cookie on your hard drive will not give us or any other site access to the rest of your computer’s hard drive, and only we will be able to read the Cookie that the Web Site creates.
(c) Information Use: We use information for personal identification; to get a better general understanding of the type of individuals visiting the Web Site; to respond to your requests for purchases, comments, or questions; to improve your experience at the Web Site; to collect aggregated site-visitation statistics; and to alert you to product enhancements, special offers, updated information, and other new services from us. We also use information to alert you of subscription renewal discounts, to automatically renew your subscription and advise you of upcoming service offerings and events. When you order products or services from us, we ask for your credit card number and billing address. We use this information only to bill you for the products or services you order at that time and for no other purpose. Annual subscriptions are payable on the purchase date of the Subscription and renew automatically each anniversary unless canceled in writing thirty days in advance of each anniversary date. Any user questions or comments submitted to us may become available in the public sections of the Web Site, including a section entitled “Frequently Asked Questions,” immediately after such questions or comments are submitted to us. If we publicize any user questions, such questions will not contain facts that identify the user or the specific parties involved. We also reserve the right to use any user comments submitted to us for promotional purposes and by submitting such comments to us you agree that we may do so. We may release any user information if required to comply with law; to enforce or to apply the Web Site Terms and Conditions; or under the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights, properties, or safety of us or our users.
Choice: We give you a choice as to the type and amount of private information we have, as follows:
(a) Volunteered Information: You can always choose not to provide certain information to us. If you choose not to provide personal information, you can still use many parts of the Web Site. However, you will not be able to purchase products and services and you will not be able to take advantage of many of our features. If you have previously provided certain information to us and you desire to remove such information from our databases, or if you do not wish for your information to be disclosed to third parties, you may contact us at email@example.com or by calling 361-594-4100 to remove such information.
(b) Automatic Information: Most web browsers automatically accept Cookies, but if you prefer, you can edit your browser options to block Cookies in the future. The “Help” portion of the toolbar on most browsers will explain how you can prevent your browser from accepting new Cookies, how to set the browser to inform you when you receive a new Cookie, or how to reject Cookies altogether.
Access: We provide you with the ability to ensure that your personal information is correct and current. You may review and update your personal information by contacting us at firstname.lastname@example.org or by calling 361-594-4100. For security purposes, we require user verification via user’s user name and password to receive personal information.
Security: We protect the security of your personal information. We take steps to protect your data from loss, misuse, alteration, destruction, or unauthorized access. We use sophisticated security technologies to secure users’ ordering information, user name, and password. We encrypt users’ ordering information, user name, and password (including users’ credit card account number) using Secure Socket Layer (“SSL”) technology. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. To support this technology, users must have an SSL-capable browser. SSL is one of the safest encryption technologies available. While we use such sophisticated security technology to secure users’ ordering information, user name, and password, we cannot guarantee that any electronic commerce is totally secure.
User Safeguards: You are responsible for maintaining the secrecy of your user name, password, and any account information. It is important for you to be responsible and protect your user name, password, and computer against unauthorized users. It is important to sign off when you have completed using a computer accessible by others.
Children: We do not sell products for children. Users of the Web Site must be at least eighteen years old. If a child has provided us with personal information, that child’s parent or guardian should contact us at email@example.com or by calling 361-594-4100 to delete such information from our records.
Third Party Web Sites: Please be aware that the Web Site may have links to third party web sites that may collect personally identifiable information about you. When you click on one of these third party links, you are entering another web site for which we have no responsibility. This Notice does not cover the information practices or policies of such third party web sites. We encourage you to read the privacy statements of all such web sites since their privacy policies may be materially different from our Notice.
Agreement and Modification: By using and accessing the Web Site you indicate that you have read and understand this Notice and you consent to the collection and use of information by us in the manner explained in this Notice. This Notice and the Web Site Terms and Conditions, including without limitation, provisions covering limitations on damages, arbitration of disputes, and the application of Texas law govern any dispute over privacy. By using and accessing the Web Site you agree to indemnify us for any and all third party claims resulting from your breach of this Notice or the Web Site Terms and Conditions. If you have any questions or concerns about your privacy at the Web Site, please email a thorough description of the issue to firstname.lastname@example.org or call 361-594-4100. If you do not accept this Notice, do not access and use the Web Site. We may revise this Notice at any time without notice by updating this Notice. Any modifications in the way we use personal information will be provided in future updates of this Notice so you are always aware of what information we collect, how we use it, and under what circumstances we disclose such information.
Modifications will be effective immediately and will be available on the Web Site. You should visit this web page periodically to review the Notice. User accepts any such modifications to this Notice by continued use of the Web Site after such modifications are made.
Returns & Replacements
Any and all return requests must be made with 14 days upon receipt of shipment.
No refund will be applied to shipments that are refused at the time of delivery. There are no exceptions to this policy.
All Sales are final on all firearms.
Any order returned through no fault of TBRCi (such as size, thread pitch or color choice); will be charged a 20% restocking fee. There are no exceptions to this policy.
All returns due to error by TBRCi will have any and all fees waived without question.
All returned items must be in their original, new condition. They must also be in their original, undamaged packaging. Any used item that is returned to TBRCi will be denied and sent back at the customers expense.
All orders are final and cannot be cancelled if they are within the shipping range noted on the product and within the shipping range as noted in out shipping policy. This policy will be reviewed on an individual basis
When a return is accepted, the shipping will not be refunded unless said return is due to the fault of TBRCi.
ALL SALES ON “CHOICE” PRODUCTS ARE FINAL
You are allowed 24 hours from the time of your order to request a cancellation and avoid processing fees. To cancel an order, you will need to send an email to email@example.com
ANY order that is canceled after the 24 hour period will be refunded minus a 8% processing fee. If you request a cancellation of an order after the order has shipped, you will be responsible for all shipping charges. In addition to the 8% processing fee, a 12% restocking fee will apply.
Orders can be placed online
Payment, Pricing & Promotions
We accept all major credit cards. At this time it is not the policy of TBRCi to accept any other form of payment. However, exceptions can be made. Please reach us at 361-594-4100 to request different forms of payments. Prices and promotions are subject to change without notice.
To view your order, please log-in to your account and click “view orders”, For assistance please call 361-594-4100
Updating Account Information
It is important that customers keep their account up to date. Our automated system will send emails to update customer of order status Also, in the event that there is a problem fulfilling or shipping an order TBRCi will contact customers for verification.
Current lead times are three to four weeks on complete weapon systems. We do our very best to get your weapon system out the door as quickly as possible and are generally able to in less than our quoted lead time. We greatly appreciate your support!
Compensators, due to current demand comps may take up to 3 weeks to ship.